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SEE SAMPLE ISSUE
Communicating With
Your Customers
Search here for the topic of your choice:
Press 1, Press 2 for Santa: a Satire - by Naomi Karten
How to Respond to Angry Customers -- by John Mehrmann
What's So Special About
You
? -- by JoAnna Brandi
Phone Rage: Victim or Unwilling Perpetrator? -- by Susan Berkley
The Great Boycott of 'Email Only' Customer Service -- by Dan Bobinski
Signs of the Times: On Visual Clutter and Information Overload
-- by Naomi Karten
Preventing
Customer From Hell
Experiences -- by Shaun Belding
How to Lose a Customer in Two Easy Steps -- by Dan Bobinski
What To Do When You Can't Say Yes -- by Shep Hyken
The Dangerous Customer -- by Shep Hyken
Are You Doing a Scriptease? -- by Andy Hanselman
First Words Make (or Break) First Impressions -- by Scott Ginsberg
Elevating Customer Service E-Mail from Adequate to Excellent
-- by Marilynne Rudick and Leslie O'Flahavan
Feel Good
Factor: Customer Service Skills That Make a Difference - by Debra Fine
Answering E-Mail From Angry Customers
-- by Marilynne Rudick and Leslie O'Flahavan
Doesn't Anybody Work Here?: The Impact of Nametags
-- by Scott Ginsberg
The Sorriest Story I Ever Heard! -- by Shawna Schuh
What Does Your Telephone Say About You When You Are Away? -- by Mike McDaniel
The $400,000 Phone Call
-- by Pavla Michaela Polcarova
The Mistake Bounty : Mistakes Wanted, Dead or Alive! -- by Pavla Michaela Polcarova
Want to Keep Your Customers? Well, Watch Your Language!
-- by Debra J. Schmidt
See also:
Marketing Strategies
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