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Charismatic Leaders Are Not Necessarily the Most Competent

Posted by Azriel Winnett in May 15th 2009    under: Business and Management, Self Help and Motivational, business communication    Tags: business, management, personal development, workplace  
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A few years ago,  consultant Larry Liberty wrote a book called  The Maturity Factor: Solving the Mystery of Great Leadership.  The book stresses that the emotional and psychological maturity of a leader is more important than where they were educated, who they know, or what prior experiences they have.  According to the author, 80% of corporate executives are not fully mature. Most executives are, at best,  what  he calls  “High Functioning Adolescents.”

John Renesch, noted futurist and writer on social and organizational change, wrote a foreword to  Liberty’s book.  Renesch  quotes part of  it  in the May issue of  his newsletter,  FutureShapers Monthly.  ( The entire essay,   entitled Women at Work: Employing the Powerful Feminine is well worth a read;  its primary theme doesn’t concern us directly here but is a fascinating one. )

“Organizations, particularly business organizations,”  wrote Renesch, ” have unparalleled influence on our society today.  The business sector, and the economic system which fuels it, is the de facto leader of the industrialized world. This dramatic shift in global power away from traditional institutions like government has important implications. Never in human history has there been such a universal need for organizational leadership that acts responsibly for the good of all people. The hierarchical, top-down rule that dominated the Cold War era and the benevolent dictator models of some of today’s republics are equally unacceptable. A new, more mature leadership is needed — no, absolutely necessary — to assure that our children and grandchildren live in a time of greater civility, less apprehension about the survivability of the human race and greater compassion for all people on Earth.”

On somewhat similar lines,  management consultant Myra White,  in a recent article entitled  Seeking Competent Leaders,  poses a question that must  be  on the minds of many following  last year’s financial  debacle.  How did it happen that “may of the business leaders in whom we placed our faith, our trust and even our money” turned out to be ” incompetent or (in some cases) out-and-out charlatans”?

Part of the explanation,  asserts  White,  lies “with the fact that we often are more concerned with social skills, likeability and charisma in choosing our leaders than we are with their ability to be effective leaders.”


Research has not found that leaders who are socially adept or liked or admired are more effective

White identifies several leadership types prevalent in the business world today, all of which fall short of the ideal: the servant leader  who serves the people he or she serves rather than controlling them;  the emotionally intelligent leader  who has social charm , empathy,  self-awareness and self-control;   the transformational leader who provides people with a vision of a better world and motivates them to transcend their self-interest; and finally the charismatic leader – who emotionally energizes followers with an inspiring vision of the future and convinces them that he or she is the heroic figure who can make this vision real.

But even though many of these characteristics may be cause for admiration,  they do not necessarily mean that the leader we have chosen will deliver results.  “Research has not found that leaders who are socially adept or liked or admired are more effective.”

White acknowledges that likeability and charisma are desirable qualities.  They have value in energizing and  motivating followers to achieve a leader’s goals. But in a complex world where countries and businesses  are globally intertwined, can charisma be enough?

As White aptly puts it:  “Sport teams  pick people based on their competence and ability, not their social skills and charisma . Why shouldn’t  businesses and organizations follow suit?”

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Disagreements At Work Need Not Lead to Conflict

Posted by Azriel Winnett in May 8th 2009    under: Business and Management, business communication, conversation skills, interpersonal relationships    Tags: business, meetings, social skills, teams, workplace  
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Every week I read numerous email newsletters published by a variety of business consultants, trainers, life coaches and other professionals working with human capital. I subscribed to most after visiting their websites and being promised weekly or monthly mailings replete with the very latest tips and cutting-edge strategies relevant to the writer’s particular field of expertise.  (Often, as  an additional incentive to subscribe, I’m offered a free “special report” or white paper -  comprising information easily obtainable elsewhere!)

Unfortunately, to put it bluntly, most of these self-serving and heavily promotional e-publications fail to deliver the goods.

One of the relatively few  exceptions is  written by trainer Shaun Belding.   Shaun’s  regular Winning at Work mailings – as brief as they are – do deliver the goods. His publication offers “techniques and tools for dealing Coworkers, Bosses, Callers, Customers and Clients” and excels in showing us how to handle difficult people in each of these categories.

The conflict has less to do with the idea and more with the way it is presented

Disagreements  among colleagues in the workplace are the subject of the latest  issue.  Differences of  opinion among people working towards a common goal are not only inevitable but healthy.  After all,  sharing and examining different ideas and contrasting viewpoints leads to progress and growth. What is certainly not desirable is the unnecessary acrimony and conflict that is often an offshoot of such debates.

As Shaun Belding points out, what creates the conflict has less to do with the idea and more with the way it is presented.  He presents us with two  useful techniques for minimizing the potential for conflict when offering a different opinion:

I think in this case…

This technique involves first validating the premise behind the other person’s assertion, then offering a new or different perspective that leads to a different conclusion.  For example:

Sally: I think we need to have a full team meeting for an hour every Monday and Wednesday morning.

Bob: (validating) That makes sense. The more frequently we communicate, the less likely we’ll have issues like  the ones that cropped up in the last  project. (new perspective) I think in this case we have a challenge with availability.  Not everyone is in the office every Monday and Wednesday.  Perhaps we should just say we’ll meet twice a week, and on the Friday before set mutually convenient meeting times.

Yes, and…

Undoubtedly the most common way for people to express differences of opinion is with the ubiquitous “Yabut” (”Yes, but”).  “Yabut, we don’t have the manpower,” “Yabut, we don’t have the time”, ”Yabut we tried that once before”, etc.  Yabut is a universal trigger for conflict, because it sends the message that you are discounting everything the other person says.  Try changing Yabut to “Yes, and…” and see the difference in how people respond to you.  This acknowledges the other person’s position and then augments it.  So, for example, instead of saying  “Yabut we don’t have the manpower”, you could say, “Yes, and we’ll have to increase our staffing levels to accomplish this.”
You can subscribe to Winning at Work here.
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