For some, it’s a familiar scenario. You’ve been sitting for hours already in the stuffy boardroom. You and other key personnel in your organization have been trying to solve a sticky corporate problem that just defies solution. Nobody seems to be seeing eye to eye. Nerves are already on edge. You’ve got a life [...]

In my previous post, we discussed how some social and interpersonal problems are often blamed on “poor communication skills” or the like. Unfortunately, however, people are inclined to confuse cause and result. They fail to distinguish between the symptoms and the disease itself, the outward manifestations and the underlying causes.
Not surprising really, because we all [...]