Over the years, we have written and published a wealth of material on our site and our blog on a very special  emotion that serves as a key facilitator in all effective interpersonal relationships – namely, empathy?  What  do you usually think of when you read the word in print or hear the concept mentioned [...]

It’s something that happens in the best of organizations. The boss drafts a report and asks a staff member to proofread it. The assistant brings the report back with a section marked and says, “I don’t understand what you mean here,” to which the boss replies, “Oh, that’s technical–it’ll be clear to the lawyers [...]