Are you looking for some simple steps to improve your sales techniques and increase your personal profit? Well, if I were working in sales, or training for a career in that field, I would probably tell you: “Yes, sir, that’s exactly what I want!” Especially if I weren’t doing too well up [...]

Writing about people who work in the customer service industry, site contributor Andy Hanselman points out that its often easier to stick to a prepared script than to think and use your initiative.
In other words, whenever you’re confronted with a query or a complaint that has the slightest smell of some similar [...]