When you’re getting terrible customer service, opines veteran entrepreneur and columnist Norm Brodsky, don’t be so quick to blame the company official you happen to be dealing with at the time.
In many cases, he says, the poor guy’s employer is the one at fault, and he tells an interesting story - against himself [...]

Business consultant George Torok talks about a phone call - one of many similar ones - during his first days as a new entrepreneur. It’s a story that must be very familiar to many business people and consumers alike, and if you’re lucky enough never to have been bothered by this kind of thing in [...]