Marketing expert Paul Myers, well known, among other things, for the dry wit with which he peppers his writing, made the following comment in a recent issue of his ezine:
CertifiedEmail is pretty much a fait accompli. (From the Greek, for “Done deal. Get over it.”)
Actually, he knew very well that the term fait [...]

We all know it, or we should know it. An apology can be the first step to better understanding in a damaged relationship.
When you apologize, you are saying that you share values with the offended party regarding appropriate behavior towards each other. You are saying that you regret that you didn’t conduct yourself according to [...]