We’ve all had the experience in one form or another.  Let’s say we arrive at work in the morning and as soon as we walk in the door our boss or a coworker says, or does, something or other that upsets us.  Or perhaps, before we set out we had a little tiff with our [...]

So much has been written in recent years about emotional intelligence, that rather elusive human quality that impacts upon the bottom line in the workplace.  Emotional Intelligence Quotient, or EQ, is a term being heard more and more in human resources departments and even in executive board rooms.  From time to time, we hear stories [...]