The growth of e-mail, Instant Messaging, SMS, web conferencing and the like – together with the decline in face-to-face meetings and phone calls – has broken all the accepted rules of business etiquette.
This is the view of Microsoft’s unified communications manager Mark Deakin, as reported in The Times recently.
Yes, he says, for [...]

Consider this little conversation. It’s imaginary, of course, but we know that caustic exchanges like this are a dime a dozen in family life.
One fine morning, just as Jack begins to tuck into a hearty breakfast, his good wife, Jill, offers the following comment as she sighs deeply:
“I woke up at six o’clock and I [...]