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What a bungling, inarticulate cop can
teach you about effective communication
On the face of it, the decidedly un-suspenseful TV series Colombo put the cart before the horse - yet it had a crucial lesson for budding writers and public speakers.
Gender collisions in conversation
The conversation styles of men and women differ a lot, and not just because of cultural
shaping. Significant differences in biology also cause how men and women respond to stress
and how they get their emotional needs met.
Help-wanted ads that attact talent
Most help-wanted ads leave the best candidates yawning – and attract the people you don't want. Learn how to write an ad that only the people you really need will respond to.
Danger! Are you prone to groupthink?
It happens in all sectors of society -- in government, business life, the military, and even in university committees staffed by Ph.D.s. Why do groups of otherwise smart people sometimes make really dumb and even dangerous decisions? Learn the dynamics of "groupthink", how to recognize its symptoms and how it can be cured.
Time to end childish conversations
Many adults use childish conversation styles some or all of the time. What are the most common types of childish speech, and what makes people talk that way?
How to detect deception
April 1 is a day for practical jokes and light-hearted hoaxes.But having the wool pulled over your eyes at other times is no laughing matter, whether in the workplace or any place else.
Watch these body language cues!
Telephone etiquette: doing it right
Most of the time, in our interactions with other people, we're so careful to make a good impression, so why so often do we let every thing go when making phone calls?
A coworker is jealous of your promotion
You don't have to apologize for your success, and rewarding the
wrong behavior can cause more problems that it solves.
The silent language of leadership
'I'm happy to be with you today,' exclaimed the CEO as he began his talk to the factory workers. But what did they believe - his spoken words or what his body language said?
How to safely lower your pitch
If your speaking voice is causing you embarrassment because it sounds higher than you would like it to be, you can comfortably lower the pitch with these six simple steps.
How to end a telephone call
When you're stuck in a telephone conversation with a someone who rambles on endlessly, you have a twofold challenge: to find out what the caller really wants, and to bring the conversation to a close.
Perfect the art of asking!
A key part of getting what you want is knowing how to ask for it. And, there are various ideas and strategies that are important in making certain you express yourself clearly and
persuasively. Here are nine rules to bear in mind that will help you perfect "The Art of Asking."
Etiquette in the open office
Over 40 million people in North America alone work in open office environments. That is, of course, a nice way of saying cubicles. And while cubicles may not have doors, they can
act as barriers to strong working relationships. These simple rules will help you and your coworkers overcome the limitations of lack of privacy and
frequent interruptions.
Help-wanted ads that attact talent
Most help-wanted ads leave the best candidates yawning – and attract the people you don't want. Learn how to write an ad that only the people you really need will respond to.
Stop rambling, start frontloading!
For the unfortunate listener, it's communication at it's worst...the long-winded, tedious monologues of ramblers who nearly put you to sleep long before they get to the point, making errors and misunderstandings almost a foregone conclusion. Don't fall into the same trap! Learn how to frontload your messages and get the results you expect.
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