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When Leaders Talk With Their Hands:
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That’s one of the reasons why gestures are so critical to a leader and why getting them right in a presentation connects so powerfully with an audience.
I’ve seen senior executives make rookie mistakes. When leaders don't use gestures correctly (if they let their hands hang limply to the side, hide them in pockets or clasp their hands in front of their bodies in the classic “fig leaf” position), it suggests they don't recognize the crucial issues, they have no emotional investment in the issues, or they don’t realize the impact of their nonverbal behavior on the audience.
We all form impressions about a speaker that help determine how we interpret what the speaker is saying – and the impression we get about someone’s trustworthiness is a critically important factor in effective communication. If an audience does not trust the presenter, or at least think that the speaker believes what he is saying, then it will be almost impossible for that speaker to get his message across.
Trust is established through congruence – that perfect alignment between what is being said and the body language that accompanies it. If a speaker’s gestures are not in full agreement with the spoken words, the audience consciously or subconsciously perceives duplicity, uncertainty or (at the very least) internal conflict.
Although people may not be aware they are doing so, audience members are also evaluating a leader’s sincerity by the timing of his or her gestures: Authentic gestures begin split seconds before the words that accompany them. They will either precede the word or will be coincident with the word, but will never come after the word.
To use gestures effectively, leaders need to be aware of how those movements will most likely be perceived. Here are some common hand gestures and the messages behind them:
Some gestures have an agreed-upon meaning to a group and are consciously used instead of words. These are referred to as emblematic gestures, and, like the words they represent, they’re processed in the left hemisphere of the brain. We learn emblematic gestures at home, in school, and in other social environments, so they generally differ from culture to culture. So remember that what may be effective communication in one culture can become ineffective or even offensive in another.
Emblematic gestures used in the U.S. include the thumbs-up sign that is commonly understood to mean “good job,” “OK” or “everything’s fine,” and hand rocking - where the palm faces down and the fingers spread out and the hand rocks left and right - means “so-so” or “maybe.”
When nervous or stressed, people pacify themselves with a variety of self-touching gestures. They rub their legs, pull at their collars, and cross their arms to hold their upper arms in a kind of “self-hug.” In a presentation, any pacifying gesture (including hand wringing, rubbing the forehead, playing with jewelry or hair, etc.) makes a leader look tentative, unprepared or insecure.
Everyone produces gestures spontaneously and unwittingly as they speak. We may seldom think of our gestures consciously, but in practice we use them with great efficiency and sophistication to cover a surprisingly wide range of communicating.
Sometimes gestures are used to physically illustrate a point, as when pointing to a particular paragraph in a contract or moving your hand to the right when telling someone to turn in that direction. Other gestures are unconscious signals that give the viewer a glimpse into the speaker’s emotions, motivations or attitude. These include . . .
There is an interesting equation of hand and arm movement with energy. If a leader wanted to project more enthusiasm and drive, she could do so by increased gesturing. On the other hand, over-gesturing (especially when hands are raised above the shoulders) can make her appear erratic, less believable and less powerful.
Carol Kinsey Goman, Ph.D. is an executive coach, change-management consultant, and international keynote speaker at corporate, government, and association events. She’s the author of The Nonverbal Advantage: Secrets and Science of Body Language at Work. Her new book, The Silent Language of Leaders will be published in the spring of 2011. Contact Carol about speaking or coaching at 510-526-1727 or email CGoman@CKG.com. http://www.NonverbalAdvantage.com or http://www.CKG.com . You can also follow Carol on Twitter.
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Some Related Articles:
Can You Listen With Your Eyes?
What Your Body Said
Why You Talk With Your Hands
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