hodu.com Your Gateway to Better Communication Skills
Home   Everyday Social Skills  Business Communication   Resource Guide   About Azriel   Videos  Blog
Enjoy our content?
Find it helpful?

Help us keep
Hodu.com afloat!


COMMUNICATION
IN EVERYDAY LIFE
Assertiveness skills
Body language
Communicating with
your children

Conversation skills
Difficult People
Emotional Maturity
Enhancing your marriage
Family Life
Interpersonal relationships
Speaking skills
Writing skills

BUSINESS COMMUNICATION
Business ethics
Business etiquette
Business writing
Communication in
the workplace

Cross-cultural communication
Conflict resolution
Creative thinking
Crisis management
Customer relations
Effective meetings
Job-hunting skills
Management strategies
Marketing communication
Negotiating skills
Networking in business
Presentation skills
Team building
Technology and communication
Telephone marketing


Relationships that really stick!
The e-book that changed lives now available as an attractive paperback

Strong,warm relationships are
a major key to happiness. No tricks, no secrets! Just solid, time-proven advice for a happier life - for you and those near and dear to you!
More details here

"A bountiful book of powerfully practical insights on how to make friends and cultivate deeper, satisfying relationships over time. It makes a great gift, basis for a course or team conversation - or a personal primer for a more meaningful life - with others."
--Kare Anderson SayItBetter.com


Buy it here or at your favorite online book store!


When a Childish Manager
Uses the 'Silent Treatment'

by Joan Lloyd

Dear Joan:

I am desperate for an answer on why a person would use the silent treatment in an office. Is this the fashion in the US, in an office environment where five women work and the leader continuously gives one or two the silent treatment?

Is this good education? Is it ignorance? Is it due to a mental health condition? Is it acceptable in an office environment?

In summary, this office leader uses the silent treatment when she wants to ostracize someone. She claims continuously that she is “Daddy’s little girl!” She is 37-years old.

Answer:

Daddy’s little girl is overdue for a spanking.

It’s no wonder you are scratching your head and searching for a plausible explanation. I can assure you it is not acceptable, nor is it ignorance. I suspect she is well aware of the power of her silent treatment…apparently it’s been working for her for years.

My best guess is when she stomped her foot, Daddy gave her what she wanted. When she spurned her high school friends, they begged her to take them back. So the little missy has learned that the silent treatment gets people’s attention and they change their behavior to make her talk to them and treat them nicely again.

If she were a co-worker you could roll your eyes and tell her to grow up. But when it’s your boss…oh baby, the stakes are a little higher.

Here are a few things to try before you pack it in and go look for an adult to work for:

The straightforward approach

The straightforward approach requires you to respond to her childlike treatment of you with an adult response. It may break her cycle.

The next time she acts huffy and stops speaking to you, approach her and say, “I notice you haven’t been talking to me and you seem irritated. Have I done something you want to talk to me about?”

Chances are she’ll deny it, but her body language will tell you otherwise.

If she didn’t have the maturity to calmly tell you what the original problem is, she isn’t likely to be able to honestly answer your direct question. Instead of cowering, worrying, or begging her to tell you what the problem is (all the responses she’s used to), take her denial at face value (pretend she is an adult) and don’t play her game.

Say, “Oh good. I must have misread your body language. I’m sure you would tell me if something were bothering you.” In other words, call her bluff.

Don’t beg her to tell you, or get sucked into saying, “Oh, come on…you are mad at me aren’t you? What did I do wrong?” By simply walking away and then acting like the matter is settled, you may be able to “reprogram” her behavior. She certainly won’t be getting the reaction she expected, so at least you’ll confuse her!

The ignoring approach

Although it may be difficult, write off her behavior—she is an immature person who has not learned to express herself as an adult.

If you like your job and you feel comfortable that you aren’t doing anything that is endangering your employment, perhaps you can let it roll off your back. After all, you may be getting the cold treatment this week, but who knows who will be her victim next week?

I’m sure her behavior has become a joke to the group—how could it not? So, if you get along with your co-workers and wish to keep your job, this approach may work for you, especially if she is the vindictive sort and The Straightforward Approach would be viewed as a threat.

In the long run, I suspect her manipulative antics will wear you out. If you find this to be the case, start looking for another job before your tolerance runs out. Leave before you bring her wrath down on you by saying what you really think.




Do you need answers to tough job hunting questions? Are you looking for some added punch to help you stand out from the crowd? Joan Lloyd’s has developed job hunting tools that can help you to maximize your job search:
Savvy Negotiation Strategies to Get Paid What You’re Worth on a New Job (Detailed, special report)
Easy, Step-by-step Guide to Using the Internet to Land a Great Job (Detailed, special report)
How to Get Your Dream Job (VHS video)
The Resume that Gets Results and the Interview that Gets the Job (37 page, detailed instructions)

Joan Lloyd has a solid track record of excellent results. Her firm, Joan Lloyd & Associates, specializes in leadership development, organizational change and teambuilding. This includes executive coaching, 360-degree feedback processes, customized leadership training, conflict resolution between teams or individuals, internal consulting skills training for HR professionals and retreat facilitation. Clients report results such as: behavior change in leaders, improved team performance and a more committed workforce.

Joan Lloyd has earned her C.S.P. (certified speaking professional) designation from the National Speakers Association and speaks to corporate audiences, as well as trade & professional associations across the country. Reach her at (800) 348-1944, mailto:info@joanlloyd.com, or www.JoanLloyd.com.

About Joan Lloyd
Joan Lloyd & Associates provide
Joan Lloyd's management, career & job hunting tools
FREE subscription to receive Joan's article by "Special Delivery"

Contact Joan Lloyd & Associates at mailto:info@joanlloyd.com to: submit your question, for consideration for publication, request permission to reprint an article for distribution, or for information about carrying Joan Lloyd's weekly column in your publication, or on your Internet or Intranet site.
© Joan Lloyd & Associates, Inc.

Some Related Articles:

Know Your Style Under Stress!
Passive Aggressive Behavior and Workplace Anger
When Fear Rules the Workplace
What to Do About a Manipulating Coworker
What Game Are You Playing at Work Today?
How to Eliminate Workplace Conflict

Search for further content on the topic of your choice:

Home   Effective Communication Skills  Business Communication   Resource Guide    About Azriel