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Turning Gossip into Kindness

Learn three steps you can take to change the direction of a negative and destructive conversation into a positive and beneficial one.

by Bob Burg

Question: "Bob, you talk about the 'Reverse Gossip' game, where, instead of saying something negative or gossipy about someone, you say good things about them. But I find gossip to be so common these days that it is a part of almost all 'normal' conversation.

I also agree that leading by example is the best way to go, however, I don't find that too many people 'pick up' on this when I am subtle. Is there a direct way to address this, as well?"

Answer:

Wow, that's a great question. And you are right!

Unfortunately, gossip has become so mainstream, accepted, and yes . . . even encouraged(!) that it's difficult for people to understand they are not acting appropriately when engaged in this most destructive of habits. That's why they don't pick up on your "subtle hints."

There are three other steps - more direct - you can take, and each of these must be done very tactfully and graciously.

Step One: Chip in with something positive

The first is to, every time something negative is said about a particular person, chip in with a positive comment about them.

After a while it'll be noticed, and may even elicit a sarcastic response such as, "Well aren't you Mr./Ms. Nice Person." You can then POLITELY say, "You know the saying, 'If you don't have anything nice to say, don't say anything at all.'"

They'll either change the subject or make a weak, defensive joke, but it'll have an effect.

Step Two: Ask to switch the topic

The second suggestion is actually to politely say, "You know, it really makes me uncomfortable to speak behind someone's back. Can we talk about something else?"

They'll either change the subject or make a weak, defensive joke, but it'll have an effect.

Step Three: Just walk away!

Thirdly, and finally, you can simply walk away. Again, not with an "attitude" or in overt disgust, but simply walk away.

If they ask why, just politely tell them your reason. They'll either change the subject or make a weak, defensive joke, but it'll have an effect.

Yes, they may laugh, or even snicker. But eventually, they'll know that if they're going to gossip, you're not the person to do it around.

Hopefully, little-by-little, they'll begin to think about your response every time they get the "yen" to gossip.

Hopefully they will realize the mistake they are about to make and the lack of benefits involved, and begin to break the habit.

Bob Burg of Burg Comunications,Inc is author of EndlessReferrals: Network Your Everyday Contacts Into Sales, Winning Without Intimidation and The Success Formula. Check out his full line of books, ebooks and CDs from which everyone can grow and prosper at his online store. Bob also publishes a wide-acclaimed free weekly ezine, Winning Without Intimidation. Subscribe here.




Some Related Articles:
Focus On The Positive Aspects
Give a Person Something To Live Up To
Banish Gossip, Build Trust
What to Do About Office Gossip
How to Put an End to Office Gossip
How to Become a Peacemaker
Four Ways to Eliminate Toxic Conversation
Step-by-Step Checklist for Difficult Conversations
Working With Difficult People
Yes, It's OK to Say No!

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